Our simple 4-step process makes recovering your lost items easy. Here's exactly what happens from the moment something goes missing.
Our team visits each partner venue twice weekly to collect all lost items. Venues simply place found items in a designated collection point, and we take it from there. Collections are scheduled at quiet times that work for each venue.
Every item is photographed and logged with detailed information: date found, venue location, category, description, and a unique ID. Items are then stored securely at our Dublin facility with full chain of custody tracking and GDPR compliance.
Lost something? Message us on WhatsApp or use our contact form. Tell us what you lost, which venue you were at, and approximately when. We'll search our inventory and respond within 24 hours to let you know if we have your item.
Once we've matched your item, we verify ownership by asking specific questions about it. After verification, you can either collect from our Dublin hub for free, or we can deliver it to you for a small fee. You'll be reunited with your belongings in no time.
Here's what a typical recovery looks like from start to finish.
Your security matters. We use item-specific verification to ensure belongings go to their rightful owners.
Describe lock screen, wallpaper, case, or provide IMEI
List cards inside, describe contents or wallet appearance
Describe keychain, number of keys, any distinguishing features
Specific details, contents, markings, or unique characteristics
A small service fee helps us keep the lights on and items secure.
We charge a modest finder's fee based on how quickly you claim your item. The sooner you reach out, the less you pay.
Collection from our hub is free. Delivery available for €5-10 depending on location.
We make every effort to reunite items with their owners.
We securely store all items for a minimum of 30 days, giving owners plenty of time to claim.
If we can identify an owner (business cards, ID), we'll proactively reach out before the storage period ends.
After 30 days, unclaimed items are donated to registered Irish charities per found property regulations.
Now you know how it works. Ready to recover your lost item? Get in touch today.